Cancellation & Modification
Orders can be cancelled or modified within 2 hours after being placed.Please be informed that a management, processing and transaction fee (5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.
1. Standard Shipping
Please contact us via our support email if you need to adjust your order.
|Time after you placed order
|Order Cancel/Change Fee
|Free Cancel or change
Cancel： US$5 Fee per item
Change personalized information, color and size: US$5 Fee Per item, but some items can’t be changed
Change Address: Free change but some items can’t change the shipping address
Cancel： Order can’t be canceled.
Change personalized information, color and size: US$5 Fee Per item, but it only can be changed before shipping.
Change Address: Free change but it only can be changed before shipping.
Please contact us via our support email if you want to adjust your order:
Email: [email protected]
Monday-Friday – 9AM-6PM PT
If you change your mind about your purchase, please sending us an email to [email protected] and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.
Please be informed that:
Please note: Personalized orders are locked for processing as soon as the order is complete, so adjustments are sometimes not possible. Please double-check all details before completing your order.
We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Please feel free to contact us if you have any questions via [email protected]
Our Customer Service Team: Monday-Friday – 9AM-6PM PT