When placing an order, please note the order number information and contact customer service at the same time so that customer service can respond to your order situation.
Guaranteed safe & secure checkout via:
Shipping & Delivery
- Orders can be canceled or modified within 2 hours after being placed
- The in-store process for the stock and packaging will take about 3-5 business days. Then, once your order is ready for shipment, the tracking will be available and sent to you.
- Due to some reason such as spell error or order modification, some items/orders may require a longer ship-out and/or delivery time frame.
- Custom Delay: We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- Free standard shipping over US$79.99
- Tracking number: When your items are ready to be shipped, a tracking number will be sent out to you via your order email so you can track the package online.
- Learn more about our Refund & Return policies here
- Learn more about our Cancellation & Modification policy here
Return & Refund
At this time we do not offer Returns in any case, we provide replacements. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free. Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have passed since your purchase, unfortunately, we can’t offer you a replacement or refund. Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue a full refund unless an item you received has a major problem.This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;