Returns & Exchanges

We are committed to creating a comfortable and enjoyable shopping experience at Below are detailed instructions on how refunds and exchanges are processed.
1.Cancel/modify policy

1. Your order can only be canceled/modified free of charge for any reason within 2 hours of placing the order. Please note that if you cancel or change after 2 hours, you will be charged 5% of the administration fee, processing fee and transaction fee (total order value) ) ) )
2. If you change your purchasing decision, please send an email to [email protected] and include your order number and the modifications you want to make. Once or cancelled, we will include confirmation.
3. Our policy only applies to exchange/refund requests, and modifications are limited to 30 days. If more than 30 days have passed since your purchase, we will not be able to provide you with an exchange or refund. (See cancellations and policies for details)

2. Reporting process

1.Order number
2. Video/photo of defective product
3. If your chart printing involves an error, please attach a photo of the error
4. If your pose involves sizing, add a tape measure, ruler or ruler to the photo
5. If some of your items are missing, please provide us with pictures of the items you received and detailed shipping labels so that we can forward them to our production department to investigate the issue 6. Complete shipping address 7. Contact information
The support team will review the photos/videos you send of the defective item and if your item qualifies, we will resend it to you for free. In the unlikely event that a replacement product cannot be shipped, you will be refunded the full cost of the eligible product, including shipping.
Please contact our customer service team (email: [email protected]. Company address: Room 1010, 10th Floor, No. 65, Beisihuan West Road, Haidian District, Beijing, Postal Code: 100080)

3.Exchange/refund process
•Since our products are customized, we do not have a return policy, if your item is defective and you need to restore the original item, we will replace it for you free of charge. We believe an exchange or refund can best help solve your problem, seek original items for your use
• Regarding refunds, you will receive refund confirmation when we complete the process. The refund processing time is 48 hours. The actual arrival time of the refund is determined by your payment method and bank processing time. It generally does not exceed 14 working hours. If we have refunded within the system period, but more than 14 refunds arrive to you every day For your account, please contact your payment method business or financial institution to inquire, or you can contact us at our support email [email protected], we will check your contact refund details and tell you what to do.

Step 1: Contact customer service ([email protected])

Step 2: Request replacement details (requires product content representation of original item)

Step 3: Customer service will send an email notification

Step 4: Get a refund or replacement

Please note that by placing an order you accept all of the above terms and conditions

Return Address:
Room 1010, 10th Floor, No. 65, North Fourth Ring West Road, Haidian District, Beijing
Phone: +86 13718794540

Updated on October 2, 2023


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